Single Session

Cancellation Policy

Psychological therapy works best when it is provided within clear, respectful, and mutually understood boundaries. This Booking Policy supports a safe, reliable, and ethical therapeutic space for both client and clinician. All appointments are via telehealth and may be booked up to 12 hours in advance, subject to availability. Each appointment time is reserved exclusively for you. Payment is required at booking. Appointments are not confirmed until payment is received. Appointments may be cancelled or rescheduled up to 48 hours before the session. Cancellations or reschedules within 48 hours incur the full session fee. Failure to attend or being unavailable is treated as a late cancellation and charged in full. Fees for late cancellations or missed appointments are non-refundable and cannot be claimed through Medicare or private health insurance, in line with rebate guidelines. The full fee applies regardless of reason, including illness, work commitments, or personal circumstances. Clients are responsible for being ready to start sessions on time and ensuring they are in a private, quiet, and confidential space. Sessions will end at the scheduled time, even if you join late. If technical issues occur, reasonable efforts will be made to reconnect within the allocated session time. By booking, you consent to receiving services via telehealth and acknowledge that, while privacy and security are prioritized, telehealth uses technology and has inherent limitations. Clients must have a suitable device, stable internet, and private environment. Psychological services are provided according to professional confidentiality and privacy obligations. Clients must take reasonable steps to maintain privacy during telehealth sessions. If claiming Medicare rebates, ensure your referral and Mental Health Treatment Plan are current and valid at session time. Rebates cannot be processed without documentation. Telehealth sessions are not for crisis or emergency support. If you are in distress or feel unsafe, contact emergency services 000 or Lifeline 13 11 14. By booking, you acknowledge you have read, understood, and agree to this Booking Policy.